OFA will, upon request, provide or arrange for the provision of, accessible formats and communication supports for persons with disabilities in a timely manner, taking account the person’s accessibility needs due to disability.
OFA will consult with the person making the request in determining the suitability of an accessible format or communication support.
OFA will also notify the public about the availability of accessible formats and communication supports.
Individuals who wish to provide feedback on our services and facilities provided to people with disabilities can be submitted through various alternate methods.
All feedback can be submitted:
- By email to firstname.lastname@example.org
- By telephoning the Our Support office (1.800.668.3276)
- In person or by mail at Our Support office location (200 Hanlon Creek Boulevard, Guelph, ON N1C 0A1), Monday – Friday, 8:30 a.m. – 4:30 p.m.
Individuals that provide formal input will receive acknowledgement of their feedback, along with any resulting actions within 21 calendar days of receipt. Whenever possible, concerns and complaints will be addressed immediately however, some feedback may require more time to address, and must be reviewed for action, possibly involving a number of key people within the organization.
The ultimate goal of our feedback procedures is to meet our service delivery expectations while responding to the requests of individuals with disabilities.